The revolutionary Layered Voice Analysis and emotion
detection technology, SKYLEX Interaction
Analytics solution has become one of the most pioneering commercial call center
excellence monitoring and coverage systems. Interaction Analytics attentively monitors call center operators
and supervisors performance, both in the online and also offline mode. This new
system presents the technological policy
for guiding operators to distribute the best customer care service. The agents
can easily observe their own performances and also customers' emotional levels
with unique emotional level supervisors and indicators can compose
comprehensive service point reports.
With worldwide call centers rapidly on the increasing bars,
service providers are subjected to maintain stringent quality values and an ever
higher level of client agreement. To remain competitive and commercial the call
centers should maintain a chain of counting outsourced telecommunication, voice
services and calling, company’s customer support, advertising, order taking, promotional
campaigns, technology policy and discussion
services like chat, SMS and emails.
In addition, call center’s increasing operating cost -
monitoring QA, recruiting, consumer satisfaction levels and training; have raised
the need for an extremely reliable and proficient solution. In an attempt to support
elevated quality values, attain personal customer information, lower training
costs and accelerate service level information, all contact center companies require
a whole quality supervision solution.
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