Detection Systems and Security Measures Provided by Skylex

An Israeli company Skylex has offered a latest human voice detector system to set up in call centers and in other associated business platforms such as banks and telecom companies concerned in offering phone-banking services. Several times, managers and owners of commerce organizations face the difficulties related to giving good guidance and training to the sales executives and employees. Moreover, managers are not capable of collecting information on the subject of the communication, which goes on between clients and call centers or genuineness present in the reaction of client companies or customers.

This piece of writing will update you on the subject of the functions of the call history, which you can be holding off with the assistance of Skylex systems technology. Consequently, in order to decide these issues, the company has grouped up with other contemporary technological giants, to initiate the refined layered voice analysis machinery. This method possesses the ability to keep an appropriate record on the thorough communication that goes on between the customers and the call center executives. Due to this, the system or the recognition solution permits business owners to be acquainted with the activities of agents, performed with the clientele. On the other hand, the revealing system tracks unreliable emotions, like uncertainty anger, stress or happiness to determine the reliability level of customers. 

Skylex Interactive Analytics System has the major role to carry out special types of statistical analysis, which comprise of online analysis of the call flows, online emotional analysis, keyword spotting in strong way and analysis of notification messages in aspect.

Various Functions Monitored by Skylex Information Systems for Call Centers

Skylex voice analysis systems have developed wide range of automated business level solutions to achieve efficiency and quality management in different types of contact centers. Since, systems are based on leading vocal analysis technique prevails in the market, they help customers by providing good opportunities to optimize various business procedures and in turn to enhance overall effectiveness of business ventures in significant manner as possible. In this blog post, you will get an overview of different things, which Skylex systems based on LVA technology can monitor to bring improvements in the functions performed within the contact center premise.  

Application Usage Monitoring Process

Application usage for modern business organizations, specifically for call center firms has become strategic. This is because; such activity has now moved towards running of the business rather than simply aiding in office activities. Thus, the latest trend to manage app usage towards the strategic level has driven in a rapid manner towards tipping point by the help of various large as well as frequently growing external influences. This will particularly because of the rapid growth in cloud computing technique, SAAS, process of virtualizations and several other important trends based on advanced technologies. 

Monitoring Behavior of Agents in Call Centers

Skylex information systems operating on the technique named layered voice analysis help in monitoring different types of behaviors shown by agents while interacting with clients, customers and other third parties. An interesting thing about emotional analysis equipment of the company is that it can give accurate results in both online and in recorded modes. 

Applicability of Business Process

With the help of vocal analysis systems designed by the professionals working under the Skylex Company, large numbers of call center companies and other similar types of businesses have become able to identify the requirements related to bring changes or amendments in the existing commercial procedures and/or operations.

“Skylex systems allow for online-help to the operator about his emotional condition and the condition of the served client. It helps the operator to use a certain business processes of service at the best moment of conversation.” Skylex CCOptimization 

Loose Fraud Prevention, FIFA World Cup Site Attacked by Hacktivist Group

We live in the world where week security could get you in trouble, yes this time something very weird happens because of lose fraud prevention methods. A hacker group called Hactivist has just kicked off Brazilian Government and Sponsors of 2014 FIFA World Cup with multiple website was attacked with the dangerous Denial of Service attack. This all is happening because the sponsors and Govt. have spend billions of dollars on the World Cup on the other hand many Citizen of the country is starving and don’t have enough money to complete their basic needs. So this is kind of a protest and support from their side to help the weak people to standup. This hacking campaign is called #OpHackingCup, and it has begun at midnight on Wednesday and they have posted a video on the site. They are also targeting the sponsors including Coca-Cola, McDonald, Sony, Visa, Budweiser and Adidas.

“The group has used a distributed denial of service (DDoS) attack against the www.worldcup2014.gov.uk website which is an official government portal related to the World Cup - which kicks off in São Paulo on Thursday. "We have a plan of attack. We have already conducted late-night tests to see which of the sites are more vulnerable. This time we are targeting the sponsors of the World Cup." Published on a Source.

Currently, many Brazilian have went to streets against the Govt. lavish expense on the FIFA World Cup on the other hand many ordinary people who don’t have basic services so this move from the Hacker group is more like a online support and they’re running this campaign to force them to stop spending the billions on the games, as of Sponsors they are giving the advertisers during the event to increase the sales and that’s all.

A $2.5M TO Former Israeli Intelligence officials To Back Cyber Security Firm Hexadite

Founders Of Hexadite

Recently a new Cyber security company came into the picture out of stealth mode called Hexadite this firm launched by three former Israeli Intelligence officials and just came and got $2.5 million seed funding from YL ventures and also a Microsoft Vice President Moshe Lichtman participated into the round, he is also a general partner at Israeli Venture capital firm. The Hexadite is something that holds a fraud detection system that claims to be the one, which can automate the monitoring and alerting user and stopping bad guys to steal money or Data. The CIO’s are pretty much concerned about the attacks on the system and computer network as last year happen to Target, hacker stolen about 10 million card’s information. Hexadite aims to render the attack without involving any Human element into the process.

CEO Eran Barak says Hexadite is qualified to make such technology as they came from the cyber security background in their job in Israeli Intelligence and military and private sector. Three founders are worked in the same intelligence background.

“Companies large and small suffer attacks all the time. Larger entities have detection systems, but leave it to their staffs to determine whether the threat is real or not. This is where Hexadite comes in. After the detection system determines there is a threat, Hexadite, and not security staff, figures out if it’s real and then eradicates it if it is.” Lately been published on a site.

There are many security companies working to overcome the problem and attacks but still the world has threatened with the hackers. Hexadite has developed an automated system called Automated incident Response Solution, which is design to filter the traffic coming from third party vendors and always listening to any breach or attack on the security system to ensure the transaction is performed by only the intended user.

Telstra Company Invested in TeleSign Mobile Identity and Authentication Vendor

This time, Telstra has invested a huge amount in TeleSign Company, which is recognized as the phone-based and mobile identity authentication service vendor of Los Angeles in United States. This is because; the company seeks the expansion of its existing operations within the Asia Pacific region. 

Despite, none of the companies has disclosed the actual size of the investment, latest reports from TeleSign revealed about closed financial round of USD$40 million, which will allow the company to invest in an aggressive way in various types of innovation and opportunities to grow. Mark Sherman, company’s Managing Director said that his business venture has fully prepared to provide wide range of mobile identity or voice solutions via TeleSign and deliver different types of services closely with the company in the attempt to explore wide range of opportunities and to bring latest techniques for its customers. 

In addition, digital revolution concerning to many security companies have pushed large numbers of mobile operators for seeking different ways of unlocking opportunities to help consumers in using their mobiles to complement perfectly with their presence over internet even without becoming overshadowed by varying security concerns. The solution offered by TeleSign Company has further brought high levels of security to identity and date by enabling confident and safe service experience globally.

According to comments and feedback of Steve Jillings, the CEO of TeleSign, “The Telstra investment gives us additional resources to innovate even faster and continue our global expansion as we move toward our goal of an IPO.” As mentioned in IT wire.