In the recent few
years, large numbers of companies and software providers are relying on the
advanced vocal analysis technique to develop new and innovative systems. Especially,
many business or commercial units have started choosing for the systems working
on layered voice analysis technique to design ultimate solutions to be
implemented in contact center companies and other similar types of
organizations involved in providing telemarketing and phone-banking solutions.
In this article, you will get an overview of Skylex Interactive Analytics
system, which operates on LVA technology.
Overview and Activities done by IA System
Skylex Interactive Analytics System has the
main role to perform different types of statistical analysis, which include
online emotional analysis, online analysis of call flows, keyword spotting in
robust manner and analysis of text messages in detail. For this, the system
even uses some other important software solutions of call centers, like CRM
software, IVR, WFM and OSS software, along with the relevant Knowledge Base.
Once the system
performs the statistical analysis in detail, it will display important results
to allow senior officers and business managers of the contact
centers and outsourced units to take sound decisions related to customer relations
management and satisfaction of clients. With the help of this software only,
senior officers will get the opportunity to mentor new staffs and motivate
existing employees. If this is not enough, voice detection solutions allow
senior officers to identify all those operations or processes of operators,
which do not comply with the focus on various problems faced by clients.
“Skylex allows for
the identification of operators who, because of various factors have to temporarily
transfer to another job, requires additional monitoring or training.”
No comments:
Post a Comment